Go To Flow Node

This node helps navigate from a parent to a target flow already built in a specific part of the customer interaction.

Configure the Node

General Settings

Go to General Settings and provide the following:

1. A Custom Name to identify the node.
2. In the Transfer To section, select the target flow from the dropdown list under Choose a Flow.

Error Handling

Use this section to handle system errors during customer interactions.

• Your Message to User: The message that will be played to the customer via the IVR. Select one of the following options from under Choose your message type:
  • Text to speech: This option allows you to transcribe text to speech. Type the text to be transcribed in the textbox or select an already configured message.
    • Click + Create New to create a new prompt for the text-to-speech message type. Enter a name for your message and type its contents.
    • Define multiple message types for the prompt message to be played to the customer by clicking + Add Another. In this case, one message will be randomly selected and played during runtime.
      
  • Audio File: You can type a new message to be played to the customer in the text field or click + Upload New to upload an audio file (.mp3 or .wav format) with the message to be played;
  • Link: Click + Create New to add the text of the message you want to play to the customer and insert the URL of an audio file in .mp3 or .wav format. Click + Add Another to add another message URL.
    
• Go to node: Select the node to which you want to direct the error handling flow and define the system behavior. You can create a new node by selecting a node type or identifying and selecting an existing node.