Replace Customer Column Data With User ID

The “Customer” column in the Interactions Dashboard displays the User ID instead of the customer’s email address or phone number when enabled. This change only applies to customers who activate the setting; others will see no change in the dashboard display. This enhancement supports organizations that prefer anonymized identifiers for improved privacy or system alignment.

Steps to enable this functionality:

1. Go to Contact Center AI > CONFIGURATIONS > Advanced Settings > Replace Customer Column Data With User ID.
   

2. Turn on the toggle to enable this functionality.
   

   A confirmation is displayed, and the customer column is replaced with the User ID on the Interactions Dashboard. Learn more.