Knowledge AI¶
The Knowledge AI or Knowledge Graph (KG) lets you turn static FAQ text into an intelligent, personalized conversational experience. There are two types of knowledge graphs:
- The Ontology-based Knowledge Graph lets you create an ontological structure of key domain terms and associate them with context-specific questions and their alternatives, synonyms, and Machine learning-enabled traits.
- The Few-Shot Knowledge Graph leverages Kore.ai’s Large Language Model (LLM) to simplify knowledge organization and KG training, letting you add FAQs to the root node without building and maintaining an ontology structure.