Update SMS Campaign API¶

Use this API to update an existing SMS campaign using the format, contact lists, experience flow, and dialing strategy.

Method	PUT
Endpoint	`https://{host}/agentassist/api/v1/public/{{IID}}/campaign/{{campaignId}}?campaignType=sms`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	Campaign Management

Path Parameters¶

Parameter	Description	Type
`host`	Environment URL. For example: `https://platform.kore.ai`	string, required
`IId`	The Application ID.	string, required
`campaignId`	Unique ID of the campaign to be updated. For example: `cd-ed19e3c7-3682-5e72-a839-af9e0711xxxx`	string, required

Query Parameter¶

Parameter	Description	Type
`campaignType`	Type of campaign. Use `"sms"`.	string, required

Sample Request¶

curl --location --request PUT 'https://{{host}}/agentassist/api/v1/public/{{IID}}/campaign/{{campaignID}}?campaignType=sms' \
--header 'auth: <token>' \
--header 'Content-Type: application/json' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14b9xxxx' \
--header 'accountId: 67777ce93e25326494e9xxxx' \
--data '{
    "name": "Interactive Support SMS Campaign",
    "description": "Updated: This campaign sends an SMS with a link or instructions to interact with a Kore.ai bot. Customers can check order status, raise tickets, or get help—all via chat-enabled SMS.",
    "contactLists": [
     "Renewal Due - May/June 2025"
    ],
    "priority": "5",
    "format": "advanced",
    "campaignType": "sms",
    "dialingStrategy": {
        "callerId": {
            "phoneNumber": "+919876543210"
        },
        "callingHours": {
            "frequency": "WEEKLY",
            "timezone": "Asia/Kolkata",
            "days": [
                {
                    "day": "MO",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "TU",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "WE",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "TH",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "FR",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                }
            ]
        }
    },
    "schedule": {
        "isSchedulingEnabled": false
    },
    "experienceFlowName": "SMS Support Flow"
}'

Headers¶

Header	Description	Required/Optional
`auth`	JWT token for authentication.	required
`iid`	The Application Id.	required
`accountId`	The Account Id.	required

Body Parameters¶

Parameter	Description	Type
`name`	Name of the SMS campaign. Used to identify the campaign across the platform. Max 48 characters.	string, required
`description`	Description explaining the campaign’s objective (for example, enabling user interaction via SMS). Max 256 characters.	string, required
`contactLists`	Names of predefined contact lists this campaign will target. At least one contact list name is required.	array[string], required
`priority`	Campaign priority. Higher values indicate higher execution priority. Must be one of: 1, 2, 3, 4, or 5.	string, required
`format`	Message format type. `"advanced"` is typically used when personalized content or bot links are included.	string, required
`campaignType`	Type of campaign. Must be either `'voice'` or `'sms'`.	string, required
`dialingStrategy.callerId.phoneNumber`	Phone number or sender ID used to send the SMS. Must be registered with the provider.	string, required
`dialingStrategy.callingHours.frequency`	Frequency of calling hours. Allowed values: `'WEEKLY'`, `'DAILY'`, or `'CUSTOM'`.	string, required
`dialingStrategy.callingHours.timezone`	Timezone used to enforce sending hours. Example: `"Asia/Kolkata"`.	string, required
`dialingStrategy.callingHours.days`	Array of allowed days and time blocks for sending SMS. Each entry includes: `day`, `start` (for example, `"9:00 AM"`), and `end` (for example, `"6:00 PM"`). Multiple allowed.	array[object], required
`experienceFlowName`	Name of the Kore.ai experience flow (bot flow) triggered via SMS for interactive support.	string, required

Sample Response¶

{
    "status": "success",
    "message": "Campaign Interactive Support SMS Campaign details updated successfully",
    "data": {
        "_id": "cd-3aefda80-f98e-5f4f-ad41-92803abbxxxx",
        "name": "Interactive Support SMS Campaign",
        "lname": "interactive support sms campaign",
        "description": "Updated: This campaign sends an SMS with a link or instructions to interact with a Kore.ai bot. Customers can check order status, raise tickets, or get help—all via chat-enabled SMS.",
        "status": "Ready",
        "priority": "5",
        "dialingStrategy": {
            "callerId": {
                "phoneNumber": "+919876543210"
            },
            "callingHours": {
                "frequency": "WEEKLY",
                "timezone": "Asia/Kolkata",
                "days": [
                    {
                        "day": "MO",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TU",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "WE",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TH",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "FR",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    }
                ]
            }
        },
        "experienceFlow": "cf-67447605-115e-5dd2-a676-e158cf3bxxxx",
        "createdAt": "2025-06-27T09:25:53.320Z",
        "updatedAt": "2025-06-27T09:31:56.940Z",
        "schedule": {
            "isSchedulingEnabled": false,
            "isRecurrenceEnabled": false
        },
        "contactLists": [
            "Renewal Due - May/June 2025"
        ],
        "enableMachineDetect": false,
        "format": "advanced"
    }
}

Response Body Parameters¶

Parameter	Description	Type
`_id`	Unique identifier for the campaign.	string
`name`	Campaign name.	string
`lname`	Lowercase version of campaign name.	string
`description`	Campaign description.	string
`status`	Current campaign status. For example: `Ready`.	string
`priority`	Campaign priority. For example: `5`.	string
`dialingStrategy`	Dialing configuration for the campaign.	object
`dialingStrategy.callerId`	Caller ID configuration.	object
`dialingStrategy.callerId.phoneNumber`	Caller phone number in E.164 format.	string
`dialingStrategy.callingHours`	Allowed calling hours.	object
`dialingStrategy.callingHours.frequency`	Frequency of calls. For example: `WEEKLY`.	string
`dialingStrategy.callingHours.timezone`	Time zone used for calling hours.	string
`dialingStrategy.callingHours.days`	List of daily calling windows.	array
`dialingStrategy.callingHours.days.day`	Day of the week (for example, `MO`, `TU`).	string
`dialingStrategy.callingHours.days.start`	Start time (for example, `9:00 AM`).	string
`dialingStrategy.callingHours.days.end`	End time (for example, `6:00 PM`).	string
`experienceFlow`	Experience flow ID assigned.	string
`totalMessagesSent`	Count of messages sent.	integer
`direction`	Campaign format type. For example: `advanced`.	string
`createdAt`	Campaign creation timestamp in ISO format.	string
`updatedAt`	Last update timestamp in ISO format.	string
`schedule`	Scheduling settings for the campaign.	object
`schedule.isSchedulingEnabled`	Indicates if scheduling is enabled for the campaign.	boolean
`schedule.isRecurrenceEnabled`	Indicates if the campaign repeats automatically (daily, weekly, etc.).	boolean
`campaignInstanceId`	Internal campaign instance identifier. For example: `cid-b1c6849b-b40f-550e-ace7-xxxx`	string
`contactLists`	List of contact list names used in the campaign.	array
`enableMachineDetect`	Indicates if machine detection is enabled (not applicable for SMS).	boolean
`data.format`	Specifies the message format (for example, `advanced`).	string

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