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Update an Agent Group

To update a particular agent group with the given streamId and agentGroupId.

Method PUT
Endpoint https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups/{{agentGroupId}}
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token
API Scope SmartAssist Analytics

Path Parameters

Parameter Description Type
host Environment URL, for example, https://platform.kore.ai string, required
streamId The application ID. string, required
id The Agent Group id. string, required

Sample Request

curl --location --request POST 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups/{{agentGroupId}}' \
      --header 'auth: {jwt-code}' \
      --header 'Content-Type: application/json' \
      --data-raw '
     {
      "name": "US West Coast team",
      "description": "US west coast team handles west side.",
      "managers": [
        {
            "userId": "u-cc128d1c-a846-5acb-b075-9fc49a73xxxx",
            "accessLevel": "full"
        }
      ]
     }'

Body Parameters

Parameter Description Type
name Name of the Agent Group up to 50 characters long. string, required
description A brief description of the agent Group up to 50 characters long. string, required
managers An Array of Objects with the following details required
userId The User Id. string, required
accessLevel The access level can be: [full, view] string, required

Sample Response

{
    "name": "US West Coast team",
    "description": "US west coast team handles west side.",
    "managers": [
        {
            "userId": "u-cc128d1c-a846-5acb-b075-9fc49a73xxxx",
            "accessLevel": "full"
        }
    ]
}