Transfer Conversation To a Specific Agent or Queue¶

To retrieve the recording of a specific call using either the userId or sessionId.To transfer a conversation to a specific agent with the given botSessionId and aId (agentId) or queue using the queueId. Specific messages based on success or failure to transfer conversation are posted to the given callbackUrl. The callbackUrl helps track whether the transfer request succeeds or fails. This enables efficient handling of conversation transfers.

Method	POST
Endpoint	`https://{{host}}/agentassist/api/v1/public/{{streamId}}/assign-conversation`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token
API Scope	Routing

Path Parameters¶

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, `https://platform.kore.ai`	string, required
streamId	botId or streamId. You can get it from the App Settings page.	string, required

Query Parameters¶

Here is the HTML table converted to Markdown format:

Parameter	Description	Type
callbackUrl	The URL in which message is posted. For example: `https://localhost:8009`	string, required
orgId	The orgId of the organization. For example: `o-fbfa482a-bf65-5386-963e-f00a8cc7xxxx`	string, required
aId	The agent ID of the target agent. For example: `a-220172c-856e-4db6-a2d1-d4c2dabexxxx`	string, required
botSessionId	The session ID of the bot. For example: `653a06c9aae89c5fbb4exxxx`	string, required
queueId	The queue ID of the target queue. For example: `qu-b5d3bb4-a1ac-4caa-9be6-55a5abc3xxxx`	string, required

Sample Requests¶

Transfer to Agent:

curl --location 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/assign-conversation' \
--header 'auth: <token>' \
--header 'accountid: {{accountId}}' \
--header 'Content-Type: application/json' \
--data '{
"callbackUrl": "https://localhost:8009",
"orgId": "{{orgId}}",
"aId": "{{aId}}",
"botSessionId": "6538f8a3c9cf425ee5cfxxxx"
}'

Transfer to Queue:

curl --location 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/assign-conversation' \
--header 'auth: <token>' \
--header 'accountid: {{accountId}}' \
--header 'Content-Type: application/json' \
--data '{
"callbackUrl": "https://localhost:8009",
"orgId": "{{orgId}}",
"transferredType": "QUEUE",
"queueId": "{{queueId}}",
"botSessionId": "66c2f6939489bfffc791xxxx"
}'

Sample Responses¶

Transfer to Agent:

{
sessionId: "6538f8a3c9cf425ee5cfxxxx",
agentId: "a-8cd2673-0cb7-462d-9453-0ee60e52xxxx",
status: "transferred",
requestCompletedAt: 1698825180041
}

Transfer to Queue:

{
sessionId: "6538f8a3c9cf425ee5cfxxxx",
queueId: "qu-b5d3bb4-a1ac-4caa-9be6-55a5abc3xxxx",
status: “transferred”,
requestCompletedAt: 1698825180041
}

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