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Queues API

To get the Queues/Skills associated with an accountId.

Method GET
Endpoint https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues
Content-Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope WFM Integration

Path Parameters

Parameter Description Type
host The environment URL. Example: https://platform.kore.ai string (required)
accountId The unique identifier for the account. string (required)

Sample Request

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues' \
--header 'auth: <token>' \
--header 'Content-Type: application/json'

Sample Response

 [
    {
        accountId: "63fb9a0f90425b644d3exxxx",
        "collectionPointId":"qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
        "Description": "Default Queue"
    }
]

Body Parameters

Parameter Description Type
accountId Unique identifier for the account. Example: 63fb9a0f90425b644d3exxxx. String
collectionPointId Unique identifier for the collection point (queue). Example: qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx. String
description Description of the collection point or queue. Example: Default Queue. String