Queues API¶
To get the Queues/Skills associated with an accountId.
| Method | GET |
|---|---|
| Endpoint | https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues |
| Content-Type | application/json |
| Authorization | auth: {{JWT}}See How to generate the JWT Token. |
| API Scope | WFM Integration |
Path Parameters¶
| Parameter | Description | Type |
|---|---|---|
host |
The environment URL. Example: https://platform.kore.ai |
string (required) |
accountId |
The unique identifier for the account. | string (required) |
Sample Request¶
curl --location 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues' \
--header 'auth: <token>' \
--header 'Content-Type: application/json'
Sample Response¶
[
{
accountId: "63fb9a0f90425b644d3exxxx",
"collectionPointId":"qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
"Description": "Default Queue"
}
]
Body Parameters¶
| Parameter | Description | Type |
|---|---|---|
accountId |
Unique identifier for the account. Example: 63fb9a0f90425b644d3exxxx. |
String |
collectionPointId |
Unique identifier for the collection point (queue). Example: qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx. |
String |
description |
Description of the collection point or queue. Example: Default Queue. |
String |