Create SMS Campaign (Advanced Format) API-v2¶

Use this API to create an SMS campaign with advanced formatting using the specified experience flow and contact list.

Method	POST
Endpoint	`https://{{host}}/api/v2/public/{{streamId}}/campaign?accountId={{accountId}}&campaignType=sms`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	Campaign Management

Path Parameters¶

Parameter	Description	Type
`host`	Environment URL. For example: `https://platform.kore.ai`	string, required
`streamId`	Bot ID or Stream ID. You can get it from the general settings page.	string, required

Query Parameters¶

Parameter	Description	Type
`campaignType`	Type of campaign. Use `"sms"`.	string, required

Sample Request¶

curl --location 'hhttps://{{host}}/api/v2/public/{{streamId}}/campaign?accountId={{accountId}}&campaignType=sms' \
--header 'auth: <token>' \
--header 'accountid: 67777ce93e25326494exxxxx' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14bxxxxx' \
--data '{
    "name": "Interactive Support SMS Campaign1212",
    "description": "This campaign sends an SMS with a link or instructions to interact with an AI agent. Customers can check order status, raise tickets, or get help—all via chat-enabled SMS.",
    "contactLists": [
        "CL Only 2020 Dec 4"
    ],
    "dncLists": {
        "name": "testdnc"
    },
    "priority": "5",
    "format": "advanced",
    "campaignType": "sms",
    "dialingStrategy": {
        "callerId": {
            "phoneNumber": "+9198607xxxxx"
        },
        "callingHours": {
            "frequency": "WEEKLY",
            "timezone": "Asia/Kolkata",
            "days": [
                {
                    "day": "MO",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "TU",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "WE",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "TH",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                },
                {
                    "day": "FR",
                    "start": "9:00 AM",
                    "end": "6:00 PM"
                }
            ]
        }
    },
    "schedule": {
        "isSchedulingEnabled": false
    },
    "experienceFlowName": "SMS Support Flow"
}'

Headers¶

Header	Description	Required/Optional
`auth`	JWT token for authentication.	required
`iid`	The Application Id.	required
`accountId`	The Account Id.	required

Body Parameters¶

Parameter	Description	Type
`name`	Name of the campaign.	string, required
`description`	Description of the campaign.	string, optional
`contactLists`	List of contact list names to use in the campaign.	array, required
`data.dncLists`	Contains the contact lists added under the Do Not Call (DNC) list.	object, optional
`data.dncLists.name`	The name of the contact list included in the Do Not Call (DNC) list.	string, optional
`campaignType`	Type of campaign. Always `sms`.	string, required
`priority`	Campaign execution priority. For example, 5	string, optional
`format`	Message format. Use `simple`.	string, required
`message`	Message content.	object, required
`message.templateId`	Template ID for pre-configured message. Leave empty for plain message.	string, optional
`message.message`	Base64-encoded message content.	string, required
`dialingStrategy`	Calling strategy.	object, required
`dialingStrategy.callerId`	Caller ID details.	object, required
`dialingStrategy.callerId.phoneNumber`	Caller’s phone number in E.164 format.	string, required
`dialingStrategy.callingHours`	Permitted days and times.	object, required
`dialingStrategy.callingHours.frequency`	Frequency type. For example: `WEEKLY`.	string, required
`dialingStrategy.callingHours.timezone`	Time zone for the campaign. For example: `Asia/Kolkata`.	string, required
`dialingStrategy.callingHours.days`	List of day/time windows.	array, required
`dialingStrategy.callingHours.days.day`	Day of the week (`MO`, `TU`, `WE`, etc.).	string, required
`dialingStrategy.callingHours.days.start`	Start time (for example, `9:00 AM`).	string, required
`dialingStrategy.callingHours.days.end`	End time (for example, `6:00 PM`).	string, required
`schedule`	Scheduling settings.	object, optional
`schedule.isSchedulingEnabled`	Set to `false` to trigger the campaign immediately.	boolean, optional
`experienceFlowName`	Name of the associated experience flow.	string, required

Sample Response¶

{
    "status": "success",
    "message": "Campaign Interactive Support SMS Campaign1212 creation in progress",
    "data": {
        "_id": "cd-e7110489-a30a-5d1e-80ee-f246cc8xxxxx",
        "name": "Interactive Support SMS Campaign1212",
        "lname": "interactive support sms campaign1212",
        "description": "This campaign sends an SMS with a link or instructions to interact with the AI agent. Customers can check order status, raise tickets, or get help—all via chat-enabled SMS.",
        "status": "Ready",
        "dncLists": {
            "name": "testdnc"
        },
        "priority": "5",
        "dialingStrategy": {
            "callerId": {
                "phoneNumber": "+9198607xxxxx"
            },
            "callingHours": {
                "frequency": "WEEKLY",
                "timezone": "Asia/Kolkata",
                "days": [
                    {
                        "day": "MO",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TU",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "WE",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "TH",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    },
                    {
                        "day": "FR",
                        "start": "9:00 AM",
                        "end": "6:00 PM"
                    }
                ]
            }
        },
        "experienceFlow": "cf-67447605-115e-5dd2-a676-e158cf3xxxxx",
        "isImported": false,
        "isFiltersEnabled": false,
        "createdAt": "2025-12-05T08:16:19.398Z",
        "updatedAt": "2025-12-05T08:16:19.398Z",
        "schedule": {
            "isSchedulingEnabled": false
        },
        "contactLists": [
            "CL Only 2020 Dec 4"
        ],
        "format": "advanced"
    }
}

Response Parameters¶

Parameter	Description	Type
`_id`	Unique identifier for the campaign.	string
`name`	Campaign name.	string
`lname`	Lowercase version of campaign name.	string
`description`	Campaign description.	string
`status`	Current campaign status. For example: `Ready`.	string
`data.dncLists`	Contains the names of people who are in DND mode.	object, optional
`data.dncLists.name`	The name of the person who is in the DNC list	string, optional
`priority`	Campaign priority. For example: `5`.	string
`dialingStrategy`	Dialing configuration for the campaign.	object
`dialingStrategy.callerId`	Caller ID configuration.	object
`dialingStrategy.callerId.phoneNumber`	Caller phone number in E.164 format.	string
`dialingStrategy.callingHours`	Allowed calling hours.	object
`dialingStrategy.callingHours.frequency`	Frequency of calls. Example: `WEEKLY`.	string
`dialingStrategy.callingHours.timezone`	Time zone used for calling hours.	string
`dialingStrategy.callingHours.days`	List of daily calling windows.	array
`dialingStrategy.callingHours.days.day`	Day of the week (for example, `MO`, `TU`).	string
`dialingStrategy.callingHours.days.start`	Start time (for example, `9:00 AM`).	string
`dialingStrategy.callingHours.days.end`	End time (for example, `6:00 PM`).	string
`experienceFlow`	Experience flow ID assigned.	string
`totalMessagesSent`	Count of messages sent.	integer
`direction`	Campaign format type. For example: `advanced`.	string
`createdAt`	Campaign creation timestamp in ISO format.	string
`updatedAt`	Last update timestamp in ISO format.	string
`schedule`	Scheduling settings for the campaign.	object
`schedule.isSchedulingEnabled`	Indicates if scheduling is enabled for the campaign.	boolean
`contactLists`	List of contact list names used in the campaign.	array
`data.format`	Specifies the message format (for example, `advanced`).	string

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