Create an Agent Group

To add an agent with the given Stream Id.

METHOD	POST
Endpoint	https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	SmartAssist Analytics

Path Parameters

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, https://platform.kore.ai	string, required
BotId	BotId or StreamId. You can access it from the General Settings page of the bot.	string, required

Sample Request

curl --location --request POST 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups' \
      --header 'auth: {jwt-code}' \
      --header 'Content-Type: application/json' \
      --data-raw '
     {
      "name": "US West Coast team",
      "description": "US west coast team handles west side.",
     }'

Body Parameters

PARAMETER	DESCRIPTION	TYPE
name	Name of the Agent Group up to 50 characters long.	string, required
description	A brief description of the agent Group up to 50 characters long.	string, required

Sample Response

{
    "name": "US West Coast team",
    "description": "US west coast team handles west side.",
}