Agent Activity API¶

To get the agent status in real-time or changes stacked every 30 seconds.

Method	GET
Endpoints	`https://{{host}}/agentassist/api/public/analytics/account/{{AccountID}}/agentactivity`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	WFM Integration

Path Parameters¶

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
AccountId	The unique Id associated with the account.	string, required

Sample Request¶

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/agentactivity?fromTimeStamp=2023-04-02T09%3A45%3A00Z&toTimeStamp=2023-04-06T10%3A00%3A00Z' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLWYyYjdmM2Y5LWE0Y2EtNWRhYS04ODRjLThlZDQxYjM2MWRjOSJ9.lYyONpEEmSYdQo7CIOpHWqz4pQE-PgAN2lLYz3-xxxx' \
--header 'Content-Type: application/json'

Sample Response¶

{ 
"accountId":"63fb9a0f90425b644d3exxxx",
    "AgentUpdates": [ 
{
    "AgentId":"a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx", 
"EventTime":"10/20/2020 2:13:12", 
"Activity":"notready", 
"ReasonCode":"1"
        }
    ] 
}

Body Parameters¶

Parameter	Description	Type
accountId	The unique Id associated with the account. For example, 63fb9a0f90425b644d3ec070.	String
AgentUpdates	List of objects representing updates to agent statuses.	Array
AgentUpdates.AgentId	The unique Id of the agent. For example, a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx.	String
AgentUpdates.EventTime	TTimestamp of the event in the `MM/DD/YYYY HH:MM:SS` format.	String
AgentUpdates.Activity	Agent's activity status at the time of the event. For example, "notready".	String
AgentUpdates.ReasonCode	Code representing the reason for the agent's status change. For example, “1”.	String

Send Feedback