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Billing

The Billing section lets the Bot Admins view and track their Invoices and plan details.

Billing Sessions

The Billing sessions are calculated based on

  • Bot Usage (Usage Session)

    • A usage session is defined as ‘Fifteen minutes’ of user conversation with the bot. For example – If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).
    • In the case of Human-agent transfer – If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from the bot session.

  • Alerts Delivered (Alert Session)

    • Every alert delivered to a user will be counted as an Alert session. For example – If the user has set up to receive a sales report every 8 hours. In a day this user would consume 3 alert sessions.

For more information, refer to Product-specific Billing Sessions.

Orders & Invoices

This section displays the history of Orders and Invoices and includes the fields as shown in the image:

Download invoices

You have the option to download the Invoice from the invoice field.

Note

This section is not available for customers under the Enterprise plan.

Plan

Admin users can view and manage all plan subscriptions for their account and published apps on the Admin Console. The Plan section displays all the Bots in your account, along with their status and balance. An information icon highlights plan changes, such as downgrade notifications and expiring plans. Click the Ellipses icon to change the Bot Owner.

Plan and Usage information

Hover over a line item to view the Manage option. The Manage option displays the current plan based on eligibility and usage details. You can change the plan, add funds, and request for extension of your plan from here.

Plan based eligibility and usage details

Note

The Billing > Plan and Usage option does not appear on the Admin Console (left menu) for a shared account user.

Usage

Admin users can access detailed usage information for Bots and Apps directly in the Admin Console. For administrators managing multiple apps, it offers consolidated billing insights across all apps within a workspace, along with graphical representations of key billing metrics.

admin-console-billing-graph

admin-console-billing-table

The dashboard provides a consolidated view of cumulative billing data, including Billing sessions, voice sessions, and agent counts, across all apps within the workspace.

  • Billing Sessions: Total number of completed sessions.
  • Voice Sessions: The count of Voice Sessions in a conversation consumed in an App; calculated as every 15 minutes of interaction with the Virtual Assistant or an Agent.
  • Agent Count: The count of agents subscribed to the plan for each app aggregated by Day/Week/Month.

Users can filter and view billing data for individual apps and refine the data further with date filters. They can select from predefined ranges such as 24 hours, 7 days, or 30 days or set a custom date range.

Billing metrics are shown using a graph or table, making it easy to understand usage patterns.

Hovering over a data point displays a tooltip with the following details:

  • Date
  • Sessions
  • Voice Sessions
  • Agents