Skip to content

Connect Amazon Q

The Amazon Q configuration is a pivotal component for establishing seamless integration with Amazon Q Index, thereby unlocking robust enterprise search capabilities. This integration empowers organizations to harness their existing Amazon Q Business applications and associated retrievers, transforming them into a comprehensive knowledge source.

Integrating Amazon Q with Kore.ai unlocks comprehensive enterprise search and actionable knowledge management—securely connecting your workforce to the information and tools they need, wherever they work.

Prerequisites

  • You must have an Account Admin, Workspace Admin, or Workspace Collaborator role in Kore.ai.
  • Your enterprise must have active Amazon Q Business applications and retrievers configured.

Steps to Connect Amazon Q

To connect Amazon Q, follow these steps:

  1. Navigate to Enterprise Knowledge on the left pane.
  2. Click Configure and then Create New.
  3. Select Amazon Q.
  4. The next step is to configure the Amazon Q connection, which provides access to your indexed content for answer generation. Provide the following details for the connection:
    • Source Name: Create a unique and descriptive name for this knowledge source to easily identify it in your Enterprise Knowledge configuration.
    • Description: Provide a brief explanation of what this source contains and its purpose within your knowledge ecosystem.
  5. Copy the Tenant ID displayed—it is required during setup of the data accessor in AWS.
  6. Enter the required details from AWS:
    • Application ID: The unique identifier of your Amazon Q Business application.
    • Retriever ID: The unique identifier of your Amazon Q Business retriever.
    • Access Resource Name: ARN for secure access to your Amazon Q resources.
    • Application Location: The AWS region where your Amazon Q Business application is deployed.
    • IDC Location: The AWS region where your AWS Identity Center instance is located.
  7. Click Save to complete the configuration.
  8. Mark this new source as Active to enable it for Enterprise Knowledge queries.

Note

AI for Work integrates with Amazon Q Index for enterprise search. If configured as the primary knowledge source, non-agent queries route to Q Index, which is recommended when it's your main search index in AI for Work. Enterprise Workspace is the default for Amazon Q access for all users, controlled by role-based access. A different workspace can be chosen during setup.