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Autonomous Agents

Autonomous Agents are AI-powered agents that leverage Agent platform to autonomously manage complex business tasks and workflows. These agents can rapidly respond to evolving business requirements and circumstances in real time by employing adaptive algorithms for dynamic decision-making. They can significantly increase your organization's operational efficiency and decision-making capabilities by integrating artificial intelligence with business process automation.

Creating Autonomous Agent

The creation of a new Autonomous Agent follows a structured, four-step process designed to ensure proper configuration and deployment.

Follow these steps to create a new Autonomous Agent:

  1. Access the Admin Console:
    • Navigate to AI Agents in the left pane.
    • Select Autonomous Agents to view the list of existing agents.
  2. Initiate Agent Creation:
    • Click +Create Agent on the Autonomous Agents page.
    • The Agent Creation Wizard guides you through the setup process. Admin Console
  3. Details and Purpose: Define your agent's name and purpose for optimal performance.
    • Icon:Choose from the predefined icon library or upload a custom icon.
    • Agent Name: Enter a unique and meaningful name for your agent.
    • Purpose of agent: Define the intended functionality of the agent for query routing and training. This field specifies both the default prompt and sample queries that help the system in correctly routing user queries to the appropriate agent.

  4. Configure Autonomous Agent: The configuration step establishes the technical foundation of your agent through API integration.

    Define API fields as per the details below:

    • URL: Enter the endpoint URL of the agent obtained from the Agentic Platform.

    • Method: Enter the type of request you want to make.

    • Headers: Specify the information that helps to customize your API request. These are like special instructions that come with your request, such as authentication tokens or specifying the type of data you're sending. You can add multiple headers as needed.

    • Query String: Specify additional information attached to the end of your URL to filter or customize your request.

    • Body Type: Enter the format of the data you are sending with your request. Common types include JSON, or Raw. This tells the API how to interpret the information you're sending.

    • Content Type: Enter a specific label that tells the API what kind of data you are sending.

    Curl Import: For existing APIs, use the CURL Import functionality to automatically populate API configuration:

    1. Click Curl Import to open the import interface.
    2. Paste your CURL command into the text box.
    3. Click Import to extract API details. Admin Console

  5. Preview: The Preview section displays sample queries to test the agent’s behavior.

    1. Click +Add Query to input additional test queries.
    2. Once validated, click Continue to move to the final step. Admin Console

  6. Publish: Publish your agent and define access permissions and enablement.

Specify publishing details:

  • Publish To: Define access permissions:
    • Everyone in the Account: Make the agent available to all users.
    • Limited Users: Grant access to specific workspace users or groups added in publish settings of workspace.

  • Enablement Type: Configure how users interact with the agent:

    • Always Enabled: The agent remains active and cannot be disabled.
    • Users Choice: Users can enable or disable the agent as needed.

  • Click Publish to make the agent available. The agent appears in the Autonomous Agent List on the Admin Console page.

Import existing Autonomous Agent

To import an existing Autonomous Agent:

  1. Click the Import Agent button located in the upper-right corner.
  2. Select the .ZIP file of the existing agent.
  3. Click Import to complete the process. The imported agent will appear on the Autonomous Agent page.

Usage

Autonomous Agents integrate seamlessly with the Agent Platform to provide intelligent, automated assistance for business tasks. You can trigger an agent from the Compose bar > Agents > agent tab. Here's how they operate in practice:

When deployed, the Autonomous Agent appears as an interactive agent within the AI Work interface. As shown in the example screenshot, users can engage in natural conversations with the agent to accomplish specific tasks. The agent understands the context, process requests, and provides relevant responses based on its configured capabilities.

Admin Console