Skip to content

Announcements

The Announcements feature in the Admin Hub under Assistant Configurations allows administrators to create, manage, and publish organizational messages. Announcements appear as banners at the top of the user interface, ensuring important updates are delivered in a clear and timely manner.

action

Creating Announcements

Build engaging announcements with rich formatting options and precise audience targeting. The creation process is designed to be straightforward while offering the flexibility needed for effective communication.

  1. Click Create Announcement to open the announcement editor.
  2. Complete the required fields:
    1. Name – Enter a title (up to 80 characters).
    2. Description – Add up to 800 characters of text. Rich text formatting is supported, including bold, italic, underline, hyperlinks, text colors, bullets, and numbered lists.
    3. Announcement Type – Currently limited to Banner.
    4. Publish To – Select the target audience:
      1. Everyone in the account
      2. Agent specific users

action

Actions and Controls

  • Preview – View a banner preview before publishing.
  • Publish – Make the announcement visible to the selected audience. (Enabled only when Name and Description are provided.)
  • Unpublish – Remove a previously published announcement from view.
  • Delete – Permanently delete any announcement, published or not.

Managing Published Announcements

Make changes to published announcements with clear prompts that help you manage updates effectively. This workflow ensures you always know the status of your edits and can control when changes go live.

  • Editing a published announcement triggers a prompt with two options:
    • Discard changes
    • Publish changes
  • This ensures updates are intentional and controlled.

Note

You must publish again to push your changes to users. The system will prompt you to either publish or discard your modifications. This ensures updates are intentional and controlled.

action

End User Experience

Deliver announcements that capture attention without disrupting workflow through thoughtful design and user-friendly controls. The viewing experience balances visibility with user control for optimal engagement.

  • Announcements display as banners at the top of the user’s screen.
  • When multiple announcements exist, they rotate automatically every 10 seconds.
  • Each banner includes a dismiss button:
    • Dismissing hides the banner for the current session.
    • The banner reappears after a page refresh or after one hour.