Feedback Management¶
Feedback Management gives administrators visibility into user feedback submitted across the platform, with configurable email notifications and scoped access by role.
Accessing the Feedback Page¶
The Feedback page is available under Usage in the Admin Console. Access is scoped by role:
- Account-level admins with Usage access see all feedback across the account.
- Workspace Owners see feedback scoped to their workspace.
- Agent-level access scopes provide feedback to that specific agent.
Feedback Detail View¶
Click any feedback entry to open its detail view, which displays the associated trace log and the submitted feedback type, category, and any additional comments.
Notify Feedback¶
Click Notify Feedback on the Feedback page to configure email notifications. Select which feedback types should trigger notifications and add recipients. Recipients can be any valid email address or distribution list and doesn't need to belong to the account.
Notification scope follows the configured level, account-level notifications cover all workspaces and agents, workspace-level covers all agents in that workspace, and agent-level covers only that agent.
Email notifications include: user email, query, agent name, workspace, feedback type, feedback category, and additional comments (if provided).
End User Feedback Submission¶
Users submit feedback using the Upvote or Downvote icons in the chat interface. Downvote submissions include a category selection and an option to add comments and upload up to 5 screenshots.
Share Query and Response
On enabling Hide conversation in Data Settings at the agent or account level, the feedback pop-up shows a Share Query and Response checkbox (checked by default). When enabled, the question and response for that entry are stored in an unhidden state. If the user has prior queries in the same thread, a Share previous queries option also appears, capturing up to the last 5 queries from that thread.
Note
Feedback is only recorded when the user clicks Submit. Cancelling the pop-up discards the submission entirely.